Quick answers to our most frequently asked questions.

How do I get help?

Call 1-800-225-4673 to speak with an addiction professional or to make an appointment for an assessment. If you decide to make an appointment to speak with a counselor, you will be given an appointment time that is most convenient for you to learn more about our programs and which one might be best for you. Our goal is to help you decide which program will assist you in getting your life back.

We also have an Adolescent Help Line for parents and professionals to speak confidentially with our adolescent specialists about available resources or to set up an appointment.

What kinds of treatment and recovery programs do you offer?

Fairbanks offers inpatient and outpatient alcohol and drug addiction treatment programs for adult men and women, young adult males and adolescents. Some of our programs – such as detox and rehab – require you to stay at Fairbanks during the day and night, while others allow you to come to Fairbanks during the day but go back to your home or supportive living environment at night.

We also offer long-term residential programs for men and women, recovery management and adolescent programs.

What should I bring with me for an assessment?

Please bring your photo ID, insurance card (if you have insurance) and any contact information for your primary care physician, probation officer, lawyer, therapist, family members or other individuals you might want to be involved in your care. In order for us to speak with anyone or release information concerning your care, you must complete a release of information form.

How long will I be in treatment?

Length of stay is determined by the initial clinical and medical assessment, recommended level of care and progress with treatment goals. Inpatient program stays vary from a few days to a few weeks, and outpatient programs occur during several weeks of specialized programming either during the day or evening.

What do I bring with me when I come to Fairbanks for admission to inpatient treatment?

We ask that you bring the following in one suitcase:

  • Comfortable, everyday clothing (including tennis shoes)
  • Money for vending machines or gift shop
  • Medications in their original bottles with the prescription information on them
  • Nicotine replacement products such as gum, patches or lozenges or unopened packages of cigarettes. No e-cigarettes allowed
  • Personal care items that do not contain alcohol
  • Reading glasses if needed
  • Sleepwear/robe
  • Insurance cards, photo ID (driver’s license or passport) and prescription cards if you have them
  • Contact information for your primary care physician, attorney, probation officer, EAP or family members

What are the items that I should NOT bring with me if I enter into detox or rehab services?

  • Electronics, including but not limited to laptops, cell phones, cameras, iPods, televisions or radios
  • Computer or video games
  • Sample or over-the-counter medications
  • Lighters, matches, electronic cigarettes or batteries
  • Clothing representing a bar, profanity, alcohol or drug use
  • Provocative clothing such as tank tops, short shorts or miniskirts
  • Food, candy or beverages
  • Weapons of any kind such as guns, pocket knives or knives
  • Makeup, cosmetics, cologne, perfume, or body spray
  • Aerosol cans
  • Pornography
  • Mouthwash or personal products containing alcohol
  • Keys
  • Calling cards
  • Bed linens including sheets, blankets, comforters or pillows
  • Clothing detergent or fabric softener

How can I pay for treatment?

We offer a number of options including insurance coverage, self-pay, patient assistance and financing. To learn more, please visit our cost and insurance page. If you have questions about your account, need financial assistance, or want to send in financial information online, please contact Patient Financial Assistance at: FairbanksFinancialInquiries@ecommunity.com.

What if I’m a tobacco user?

Patients may bring in unopened packs of cigarettes. Nicotine-replacement therapy will be provided to patients, if desired. Patients who are admitted to treatment will also be provided with education and treatment support groups.

How involved is the family in treatment?

We encourage families to be involved as much as they can be in the treatment process of their loved one. This increases the chances of success for all the family members to experience recovery. We offer a family program that consists of educational groups, support groups and individual sessions with your loved one’s counselor. These groups meet both during the day and in the evening.

What if I am the parent of a child (of any age) who is fighting addiction that needs my own support?

If you are the parent of a child (of any age) who needs support, we have a staff parent coach and peer recovery coach facilitator. They will be available to help support you while your child is on his or her journey of recovery. Contact us to learn more.

When can I visit my loved one in inpatient treatment?

Supporting your loved one while in treatment is an important part of our program. Fairbanks incorporates visitation with our family programs, which provides loved ones with information about addiction and recovery. Programming involves group therapy, education and support meetings facilitated by our expert staff.

What is Recovery Management?

The first year of recovery following treatment is a critical time. We offer group and individualized follow up in order to support the early recovery plans of individuals who completed treatment at Fairbanks. These programs include recovery coaches, family support meetings, tobacco cessation and Hope Academy.

How does Fairbanks maintain safety and privacy?

Safety and confidentiality are top priorities at Fairbanks. There are two public entrances and exits to Fairbanks:

The Fairbanks Access Center is designed for arriving patients and their families. Fairbanks is an unlocked facility. Persons requiring a locked environment are referred to a facility equipped to handle their needs.

The main entrance of Fairbanks is for family visitors, vendors and guests. Following a simple sign-in procedure, all visitors who enter the main entrance will receive a visitor badge to wear while in the building. Guests return their badges to the reception desk before exiting the building.

How is my health information protected?

Your health information — such as any written or oral information that we receive or create describing your health condition, treatment or payments — is protected by HIPAA (Health Insurance Portability and Accountability Act). Fairbanks and its medical staff and personnel pledge to protect your health information as required by law. Full Privacy Statement

What if I have a concern or a complaint?

Providing the best in evidence-based, professional care to patients is always our first priority. If you have a concern, we encourage you to talk to your caregiver or his or her supervisor first to resolve any issues. Other options can include calling Community Health Network’s concern/complaint hotline at 800.638.5071 or filing a complaint with the Joint Commission on its website.