Frequently Asked Questions
How do I get help?
Call 1.800.225.4673 to contact an addiction professional at Fairbanks regarding your questions or to make an appointment for an assessment. If you decide to make an appointment to speak with a counselor, you will be given an appointment time that is most convenient for you to learn more about our programs and which one might be best for you. Our goal is to help you decide which program will assist you in getting your life back. There is Hope.
What should I bring with me for an assessment?
When coming to Fairbanks, your individualized assessment will determine your level of participation in inpatient or outpatient services. Please bring your photo ID, insurance card (if you have insurance) and any contact information for your primary care physician, probation officer, lawyer, therapist, family members or other individuals you might want to be involved in your care. In order for us to speak with anyone or release information concerning your care, you must complete a release of information form. Please complete this form for family members or anyone who will be involved in your treatment plan.
What if I’m a tobacco user?
Fairbanks is a tobacco-free facility to insure the health of patients, employees, students, volunteers and visitors. Nicotine replacement therapy will be provided to patients according to their tobacco use assessment results. Patients who are admitted to treatment will also be provided with education and treatment support groups. Studies show that when an individual stops the use of tobacco products while in treatment, his or her chance for recovery success increases.
When can I visit my loved one in inpatient treatment?
Supporting your loved one while in treatment is an important part of our program. Fairbanks incorporates visitation with our family programs, which provides loved ones with information about addiction and recovery. Programming involves group therapy, education and support meetings facilitated by our expert staff. Learn more about hours of visitation and family programming for your loved one by clicking the links below.
What kinds of treatment and recovery programs do you offer?
Fairbanks offers inpatient and outpatient alcohol and drug addiction treatment programs for adults, young adult males and adolescents. This means that we provide detoxification and rehab where you stay at Fairbanks both during the day and night as well as treatment programs where you come to Fairbanks during the day or evening, but go back to your home or our supportive living apartments. Fairbanks believes that seeking treatment that might require detoxification or rehab involves choices for continued stay. Therefore, our facility is not a locked or secured facility.
We also offer transitional living programs, recovery management and Hope Academy, the recovery high school at Fairbanks.
What do I bring with me when I come to Fairbanks for admission to inpatient treatment?
We ask that you bring the following with you in one suitcase:
- Comfortable, everyday clothing (including tennis shoes)
- Money for vending machines or gift shop
- Medications in their original bottles with the Rx on them
- Nicotine replacement products such as gum, patches or lozenges
- Personal care items that do not contain alcohol
- Reading glasses if needed
- Insurance cards, photo ID (driver’s license or passport) and prescription cards if you have them
- Contact information for your primary care physician, attorney, probation officer, EAP or family members
How does Fairbanks maintain safety and privacy?
Safety and confidentiality are top priorities at Fairbanks. There are two public entrances and exits to Fairbanks:
The Fairbanks Access Center is designed for arriving patients and their families. Fairbanks is an unlocked facility. Persons requiring a locked environment are referred to a facility equipped to handle their needs.
The main entrance of Fairbanks is for family visitors, vendors and guests. Following a simple sign-in procedure, all visitors who enter the main entrance will receive a visitor badge to wear while in the building. Guests return their badges to the reception desk before exiting the building.
How is my health information protected?
Your health information such as any written or oral information that we receive or create describing your health condition, treatment or payments, is protected by HIPAA (Health Insurance Portability and Accountability Act). Therefore, Fairbanks, its medical staff and personnel, pledge to protect your health information as required by law. Please read the entire Privacy Notice here.
What are the items that I should NOT bring with me if I enter into detox or rehab services?
- Electronics including but not limited to laptops, cell phones, cameras, iPods, televisions or radios
- Computer or video games
- Sample or over the counter medications
- Tobacco products (your choice of nicotine replacement therapy is allowed during the assessment)
- Lighters, matches, electronic cigarettes or batteries
- Clothing representing a bar, profanity, alcohol or drug use
- Provocative clothing such as tank tops, short shorts or miniskirts
- Food, candy or beverages
- Weapons of any kind such as guns, pocket knives or knives
- Makeup or Cosmetics
- Cologne, perfume or body spray
- Aerosol cans
- Mouthwash or personal products containing alcohol
- Calling cards
- Bed linens including sheets, blankets, comforters or pillows
- Clothing detergent or fabric softener
How long will I be in treatment?
Length of stay will be determined by the initial clinical and medical assessment, recommended level of care and progress with treatment goals. Inpatient program stays vary from a few days to a few weeks and outpatient program occur during several weeks of specialized programming either during the day or evening.
How involved is the family in treatment?
We offer a family program that consists of educational groups, support groups and individual sessions with your loved ones counselor. These groups meet both during the day and in the evening. We encourage families to be involved as much as they can be in the treatment process of their loved one. This only increases the chances of success for all the family members to experience recovery. Learn more on your family programs page.
How can I pay for treatment?
We offer a number of options for treatment services including insurance coverage, self-pay, patient assistance and finance options. To learn more, visit our cost and insurance page.
What is Recovery Management?
The first year of recovery following treatment is a critical time. We offer group and individualized follow up in order to support the early recovery plans of individuals who completed treatment at Fairbanks. These programs include recovery coaches, family support meetings, tobacco cessation and Hope Academy (the only recovery high school in Indiana).