Signs & Symptoms

  1. Have friends or family suggested you cut back on your drinking?
  2. Is drinking/using drugs creating problems at work or school?
  3. Feeling confused, angry and helpless?


8102 Clearvista Parkway
Indianapolis, IN 46256


Fairbanks FAQs


  Frequently Asked Questions

How do I get help?

Call us at 1-800-225-4673 and speak with an addiction professional in our access center to ask a question or to make an appointment for an assessment. If you decide to make an appointment to speak with a counselor to learn more about our programs and which one might be best for you, you will be given an appointment time that is most convenient for you.    If you decide to enter either detox, rehab or outpatient programming, your admission paperwork will be handled in the access center as well.  Our goal is to help you decide which program will assist you in getting your life back.  There is Hope.

What should we bring with us if we are coming to get an assessment?

When coming to Fairbanks to talk with an addictions professional, your individualized assessment will determine your level of participation in either detox, rehab or outpatient services. Please bring your photo ID, your insurance card if you have insurance and any contact information for your primary care physician, probation officer, lawyer, therapist, family members or other individuals you might want to be involved in your care. In order for us to speak with anyone or release any information concerning your care, we need you to complete a release of information form.  Please fill out this form for family members or anyone who will be involved in your treatment plan.

What if I'm a tobacco user?

Fairbanks is a tobacco-free facility to insure the health of patients, employees, students, volunteers and visitors of Fairbanks. Nicotine replacement therapy will be provided to rehab patients according to their tobacco use assessment results. Patients who are admitted to rehab and outpatient treatment will also be provided with education and treatment support groups.  Studies show that when an individual stops the use of tobacco products while in treatment, his or her chance for recovery success increases.

When can I visit my loved one in detox or rehab?

Supporting your loved one while in treatment is an important part of our program. Fairbanks incorporates visitation with our family programs, which provides loved ones with information about addiction and recovery. Programming involves group therapy, education and support meetings facilitated by our expert staff. Learn more about hours of visitation and family programming for your loved one by clicking the links below.

Visitors may not bring any items for patients unless they have been approved in writing by the Fairbanks staff.

What kinds of treatment and recovery programs do you offer?

Fairbanks offers detox, rehab and outpatient alcohol and drug addiction programs for both adults and adolescents. This means that we provide detoxification and rehab where you stay at Fairbanks both during the day and night as well as treatment programs where you come to Fairbanks during the day or evening but go back to your home or to our supportive living apartments.  Fairbanks believes that seeking treatment that might require detoxification or rehab involves choices for continued stay and so the facility is not a locked or secured facility.  

We also offer transitional living programs, recovery management programs and Hope Academy, the recovery high school at Fairbanks.

What do I bring with me when I come to Fairbanks for admission to detox or rehab?

We ask that you bring the following with you in one suitcase:

  • Comfortable, everyday clothing (including tennis shoes)
  • Money for vending machines or gift shop
  • Medications in their original bottles with the Rx on them
  • Personal care items that do not contain alcohol
  • Reading glasses if you need them
  • Laundry detergent (high efficiency detergent for adult women)
  • Sleepwear/robe
  • Insurance cards, photo ID (driver's license or passport) and prescription cards if you have them
  • Contact info for your primary care physician, attorney, probation officer, EAP or family members
How does Fairbanks maintain safety and privacy?

Safety and confidentiality are top priorities at Fairbanks. There are two public entrances and exits to Fairbanks:

  • The Access/Admissions Center is designed for arriving patients and their families.
  • The only public entrance for all others including family visitors, vendors and guests is the main entrance, unless accompanied by a staff member.
  • Following a simple sign-in procedure, all visitors who enter the main entrance will receive a visitor badge to wear while in the building.
  • Guests then return their badges to the reception desk before exiting the building.
  • Fairbanks is an unlocked facility. Persons requiring a locked environment are referred to a facility equipped to handle their needs


How is my health information protected?

Your health information, which means any written or oral information that we create or receive that describes your health condition, treatment or payments, is protected by HIPAA (Health Insurance Portability and Accountability Act). Therefore, Fairbanks, its medical staff and personnel, pledge to protect your health information as required by law. Please read the entire Privacy Notice here.

What are the items that I should NOT bring with me if I enter into detox or rehab services?
  • Laptops
  • Sample or over the counter medications
  • Computer or video games
  • Televisions or radios
  • Tobacco products (you may bring your choice of nicotine replacement therapy during the time of your assessment)
  • Lighters, matches, electronic cigarettes
  • Clothing representing a bar, alcohol drug use or profanity
  • Provocative clothing (tank tops, short shorts, mini skirts)
  • Food, candy or beverages
  • Weapons of any kind (guns, pocket knives, knives)
  • Aerosol cans
  • Pornography
  • Mouthwash or personal products containing alcohol
  • Cell phones
  • Cameras
  • Ipods
  • Batteries
  • Keys
  • Bed linens (sheets, blankets, comforters, pillows)
How long will I be in treatment?

That will be determined by the initial clinical and medical assessment, recommended level of care and progress with treatment goals. Detox and rehab stays vary from a few days to a few weeks and outpatient sessions occur during several weeks of specialized programming either during the day or evening.

How involved is the family in treatment?

We offer a family program that consists of educational groups, support groups and individual sessions with your loved ones counselor. These groups meet both during the day and in the evening. We encourage families to be involved as much as they can be in the treatment process of their loved one. This only increases the chances of success for all the family members to experience recovery.

How can I pay for treatment?

We offer a number of options for treatment services:

  • Insurance coverage
    We will assist you with verifying your insurance coverage and benefits. We also suggest you call your insurance and managed care companies to learn about your benefits.
  • Self-Pay
    Self-pay discounts, as well as payment plans, are available to individuals who do not have insurance coverage, whose insurance is limited or to individuals who would like to pay for privately.
  • Patient Financial Assistance
    Consistent with the mission and values of Fairbanks, we also provide financial assistance for individuals needing care but are unable to afford treatment services. Financial assistance is offered in the form of reduced charges or charity care.
  • Finance Options
    If you are interested in financing your treatment, please go to or to learn more.


What is Recovery Management?

The first year of recovery following treatment is a critical time. We offer group and individualized follow up in order to support the early recovery plans of individuals who completed treatment at Fairbanks. These programs include:

  • Recovery Coaches
  • Family Support Meeting
  • Nicotine Cessation
  • Hope Academy, the recovery high school at Fairbanks
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Our detox & rehab facility
is the perfect place to start recovery.

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Our state of the art facility —
designed to be an ideal place for
getting help.